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Worldwide Delivery

Our Guarantee

1No quibble refunds

If you are not happy, send it back within 14 days for a full refund. Read more here.

2Speedy dispatch

We send to anywhere in the world, dispatching most items within 3 working days of order. We will let you know if it will be longer. Full delivery details here.

3You’re safe with ..

We follow a rigorous Code Of Practice certified by SafeBuy. View it here.

4Help is at hand

If you are not sure what you need, phone us on 0845 0031353 for advice.

5Best of all

Our amazing solar panel products generate free electricity just from sunlight!

Testimonials

  •  Having bought from you before I was very happy to do it again.Great service. 

    Nov 26 2018

  •  the order arrived the next day. 

    Nov 16 2016

  •  delivery next day, excellent 

    May 8 2015

  •  Once again come up trumps 

    april 09 2019

  •  Buying a solar powered system for your home right now is a no-brainer. Besides saving money in the long term, I feel good about using renewable energy. 

    June 19 2017

Delivery & Returns

We follow the SafeBuy code of Practice. Follow the SafeBuy logo for more details Safebuy Code of Practice

 

 

 

Delivery

How quickly will I get my order?

How will I know when my order has been despatched?

What happens if my order doesn't arrive?

What happens if my order arrives damaged?

How will my order be sent?

What countries do you ship to?

What will I be charged for shipping?

 

Returns

Where do I return goods to?

Do I need a returns number?

Can I change my mind and return the goods I've ordered?

I have received the wrong goods

My goods have arrived damaged

I have received a faulty item

 

Delivery

How quickly will I get my order?

  • Typical delivery times are:
    - 1 to 3 working days within the UK.
    - 3 to 5 working days within Europe.
    - 7 to 14 working days for the rest of the world.

  • Most items are despatched within 2-3 days, and if delivery is likely to take longer than this we will let you know before we process your payment.

  • If you need an item by a particular date please tell us when you place the order - it if is urgent, we recommend you phone us.

  • If for any reason we cannot accept your order or anticipate a delay in delivery, we will contact you.

 

How will I know when my order has been dispatched?

  • We will email you confirmation after your order has been despatched.
  • You might not receive this confirmation email if you made a spelling mistake when you entered your email address. Login and check your registered email address.

  • Spam filters in your email program may also block this type of email. Please check your junk mail folders.

 

What happens if my order doesn't arrive?

  • If you do not receive your goods within 5 working days for UK orders, or 2 weeks for international orders, please contact us for tracking information.

  • Please note, Royal Mail do not consider items to be lost until 14 days have elapsed (or 4 weeks for international items).

 

What happens if my order arrives damaged?

  • Please contact us as soon as possible within 14 days. You may need to obtain a Returns Number, and return the goods to us; parcels without a Returns Number may be refused.  Once we have received the damaged goods we will despatch a replacement or refund you in full.

 

How will my order be sent?

  • Smaller items are shipped using Royal Mail's first class Recorded delivery service, and larger items are sent using TNT or other reputable courier.

  • A signature will be required, so please ensure that someone will be available to sign for your parcel.

  • If no-one is available to sign, The courier  will usually attempt to deliver twice, and then will leave a card telling you how to arrange redelivery or pick up from their local office.

  • Royal Mail will also leave a card with information about redelivery, and you can usually pick up from your nearest Post Office. Be warned, however, you must do this within one week, otherwise the parcel is returned to us.

 

What countries do you ship to?

  • We can deliver to anywhere in the world

  • Smaller items are sent using Royal Mail's International Recorded service, and larger items are sent using a reputable courier such as TNT or DHL.

  • If you are outside of the EU you may be liable for import taxes.

  • For deliveries outside the UK the credit card address must match the delivery address.

 

What will I be charged for shipping?

  • UK mainland delivery starts at £ 4.75
  • Delivery within Europe is £ 8.40 for items under 1kg and £ 15 for items under 2kg
  • For items over 2kg but under 10kg, delivery to Western Europe is £ 22.50 and delivery to Eastern Europe is £30
  • Delivery to the USA and the rest of the world is £ 15 for orders under 1kg, £ 25 for orders under 2kg, and £ 65 for orders under 8kg.
  • Weights are based on the heavier of the actual or volumetric weight.

 

Returns

Where do I return goods to?

  • Please return goods to us at:

Select Solar Ltd
Sullens Farm
Sunnings Lane
Upminster
Essex
RM14 2DQ
UK

  • Please remember to put your Returns Number on the parcel.

 

Do I need a returns number?

  • Yes. You will need to obtain a Returns Number to return the goods to us; parcels without a Returns Number may be refused.


Can I change my mind and return the goods I've ordered?

  • Yes. Should you change your mind, you can return your order up to fourteen days after you have placed it. However, items must be unopened in original packaging and in perfect condition.

  • You will need to obtain a Returns Number to return the goods to us; parcels without a Returns Number may be refused.

  • You do not need to give a reason. However, if the goods have already been despatched, you will need to pay for their return.

  • Your payment will be refunded in full once we have received the goods back.

 

I have received the wrong goods

  • We do our very best not to make mistakes, but if things do go wrong, please let us know as soon as possible and we will do our best to put it right.

  • You will need to obtain a Returns Number, and return the goods to us; parcels without a Returns Number may be refused.

  • Once we have received the goods we will despatch the correct order.

  • Items must be returned to us unopened and in perfect condition.


My goods have arrived damaged

  • Please contact us as soon as possible within 14 days. You may need to obtain a Returns Number, and return the goods to us; parcels without a Returns Number may be refused.

  • Once we have received the goods we will despatch a replacement or refund you.

  • Please check your goods carefully when they arrive, and tell the courier immediately if they are damaged. If you sign to say that the goods were received in good order we cannot subsequently accept liability for damaged sustained in transit.


I have received a faulty item

  • Please contact us as soon as possible within 14 days. DO NOT return the item to us without speaking to us first. Where possible, and particularly with more technical products, we will run through diagnostics by e-mail or phone.

  • If you need to return a faulty item you will need to obtain a Returns Number; parcels without a Returns Number may be refused.

  • Once we have received the faulty item we will test it. If it is faulty and within warranty, we will refund the cost of the goods or send a replacement at our discretion.

  • If an item is returned to us but is found to be not faulty, you will be liable for postage if you wish us to return it to you.